Quality hard as steel

Quality hard as steel

Thank you for your feedback and comments on R-taso´s annual customer satisfaction survey!

95 % will use our services and products again

93 % would recommend us forward

We got feedback about cooperation, offer and design phases, products and installation service.

Flexible and customer-oriented attitude.

Great system and brand. Reliable domestic partner.

Our contact person has been very helpful in all communication. A big plus for this!

In the design phase all problematic questions very easily solved. The delivery was packed in correct installation order, so no time was wasted in looking for the right parts in installation phase.

The job was done with full 10 points!

Good service, keep up the good work.

Installations were professionally and safely done! I have been satisfied with the work!

Good service, installation dates and site´s special requirements were easily discussed with the installation team.

Communication with the design team has been smooth and all technical solutions were quickly found.

Keep up the good work and you won´t have a care in the world.

Good communication, open to discuss options and clear in delivery times and pricing

Good focus on customer needs.

In R-taso´s service the highest scores were given to our to expertise in 3D design and to our work safety know-how.

In the offer phase the best scores were given to clarity of the offers and in the design service to easiness of cooperation.

In our products the highest scores were given to product quality and their technical features. In installations the best scores were given to easy installation of the products.

Are you interested in cooperation? Contact us!


Stair tower delivery to Valmet Tampere

Valmet needed an easier access to roof for maintenance purposes on their Yrittäjänkatu premises in Tampere. The site had an old stair in use, which needed to be replaced with a stair tower supported on the building.

Our designer visited the site and the best location for the stair tower and it´s intended use was found with mutual agreement. The loads for the stair tower´s fixings were calculated by R-taso and approved by the customer. R-taso delivered also the installation of the solution. Our installation service is an option, which the customer can choose if needed. Projects that include installation are handed to customers as ready-to-use solutions. R-taso uses experienced partners for the installation service.

Drawings or main measurements of the target are enough to start the planning, and R-taso´s designers can visit the site to take measurements if needed. In Valmet´s project the stair tower with two columns was supported to the existing building. Our product range also has a ready solution of a free-standing stair tower with four columns. Our experts always recommend the best solution according to the site´s requirements.

R-taso´s solutions are always designed according to target´s needs and we take care of all standard requirements and safety issues. Our customers always also receive the 3D models of the solutions.

The cooperation in Valmet´s project was smooth, the designing work was flexible and our designing took care of all necessary changes during the project. The customer received a safe and functional solution.

Are you interested in cooperation? Contact us!


Feedback from our customer survey

Feedback from our customer survey

R-taso´s annual customer satisfaction survey was done in January, thank you for your feedback and comments!

97% will use our services and products again

96% would recommend us forward

We asked for feedback about cooperation, offer and design phases, products and about installation service.

Picks from your open feedback:

Thirty years we have been working together! And still going strong!

Keep up the good work and let´s keep our great cooperation in bloom.

It´s great to work with you and our partnership that has developed during these decades is especially important to us. Together we will be strong in the future too for sure!

Memorable and long cooperation, trustworthy.

It´s easy to work with a reliable partner.

You are doing a great and responsible work. An exemplary partner.

In R-taso´s service you gave the highest scores to quality of 3D design service, to effortless purchasing and to easy cooperation.

Picks from your feedback on our service:

You work well in this special business field. Designing is efficient and fast. It leaves me more time for my own work tasks. The deliveries also arrive on promised time table.

Coperation with R-taso´s designer was really smooth.

Easy and safe partner.

Fast and customer-oriented.

Professional work from professional personnel.

The package we received was packed according to correct installation order. Well done!

In the offer phase you appreciated the most how fast you get our offers. In the design phase you gave the best scores to expertise in 3D design and in technical consultation and the easiness of cooperation.

Picks from your feedback in offer and design phase:

Project management and our cooperation during the project went really well. All changes and additions were effortless to make during the project.

All needed information and changes to the plans were done with a fast timetable.

Very good. Familiar designers, who are very easy to work with.

3D design is high-quality and fast.

In our products you scored best the quality and technical qualities. In installations you gave the best score to easy installation of the products.

Picks from your feedback on products and installation:

Products work very well for their designed use. There´s no need to subcontract these products to “mix-and-match workshops”.

High-quality products, to a really competitive price.

Excellent service, things get done how promised!

Installations were carried out really well!

Work was done well and with routine. Outcome was good. The personnel followed given instructions well.

Are you interested in cooperation? Contact us!


High quality results from long-term development work

R-taso Oy´s annual re-certification of quality management systems has been successful. The certification included approval for ISO 3834, ISO 9001 and ISO 14001 i.e., for quality and environmental management systems and welding quality system. The certificates awarded by DNV confirm R-taso being a high-quality project operator and a reliable partner. The company´s efficiency in designing and manufacturing processes of steel structures reflects to customer benefits as smooth project management.

Mindset of continuous improvement

We have worked for over a decade for quality management and development of operations and processes and our focus is now more in development than in blocking deviations.

The essential point in long term quality development is in transferring everything to customer benefits. Due to developing the operational and process qualities customers gain shorter delivery times, higher quality products and excellent project management, says the CEO Ville Törmänen. We deliver our customers certified high-quality expert services.

“We see that the meaning of standards and certifications is to affirm our mindset of continuous improvement, says Törmänen.”

R-taso emphasizes sustainable choices in all our operations and solutions. In environmental points of view, we highlight the meaning of carbon footprint and reusability. We are the first operator in our business who can offer footprint calculations of each tailored products that we design and manufacture.

Work safety is the cornerstone of our business, in addition to valuing high service and management quality. We have acted as experts in various working groups improving industrial safety and we are Finland´s representative in the global EN ISO 14122 walkway safety standardization group.


How to impact the carbon footprint of steel structures?

Download a guide to ecological and sustainable steel choices

We have drafted a guide to impacting the carbon footprint of steel structures through sustainable steel choices. Download our free guide here!


High quality results from long-term development work

High quality results from long-term development work

R-taso Oy´s annual re-certification of quality management systems has been successful. The certification included approval for ISO 3834, ISO 9001 and ISO 14001 i.e., for quality and environmental management systems and welding quality system. The certificates awarded by DNV confirm R-taso being a high-quality project operator and a reliable partner. The company´s efficiency in designing and manufacturing processes of steel structures reflects to customer benefits as smooth project management.

Mindset of continuous improvement

We have worked for over a decade for quality management and development of operations and processes and our focus is now more in development than in blocking deviations.

The essential point in long term quality development is in transferring everything to customer benefits. Due to developing the operational and process qualities customers gain shorter delivery times, higher quality products and excellent project management, says the CEO Ville Törmänen. We deliver our customers certified high-quality expert services.

“We see that the meaning of standards and certifications is to affirm our mindset of continuous improvement, says Törmänen.”

R-taso emphasizes sustainable choices in all our operations and solutions. In environmental points of view, we highlight the meaning of carbon footprint and reusability. We are the first operator in our business who can offer footprint calculations of each tailored products that we design and manufacture.

Work safety is the cornerstone of our business, in addition to valuing high service and management quality. We have acted as experts in various working groups improving industrial safety and we are Finland´s representative in the global EN ISO 14122 walkway safety standardization group.


SSAB and R-taso believe in sustainability in a successful business

SSAB and R-taso believe that sustainability is the foundation of a successful business. Read SSAB´s customer case about our long-term cooperation towards more sustainable steel structures in the link.

Cold formed open section in R-taso – SSAB


R-taso delivers lower carbon footprint maintenance platforms, stair towers and walkway solutions to Stora Enso Oulu site

Stora Enso project´s carbon footprint was calculated by R-taso Oy. The project´s stair tower has a carbon footprint of 9502 kg CO2e. Compared to more traditional stair tower structures ca. 5000 kg CO2e environmental savings are accumulated, which means a ca. 1,5 multiplier, if the compared steel’s carbon footprint is as low as the SSAB’s steel used in R-taso’s products. SSAB’s steel represents one of the lowest carbon footprint steels in the world. If the compared product’s steel origins outside of Europe, the environmental savings are much higher than this 1,5 multiplier.

The main influencers to lower carbon footprint number are more intelligent design, optimized use of raw materials and the origin country of the steel. During the site’s life cycle R-taso’s solutions effectuate even more benefits, e.g. because the product structures are easy to modify, remanufacture and to reuse.

The main factors to a lower carbon footprint of steel structures are more intelligent design, optimized use of raw materials and the origin country of the steel.

 

In addition to assessing the environmental impacts of the production processes, also the decisions made during the factory’s construction are important, e.g. the origin of used materials and optimizing the amount of steel. Intelligent design accumulates remarkable benefits also during the life cycle, says the CEO Ville Törmänen from R-taso Oy.

 

Reliability and work safety are the directive values in demanding industrial environments.

 

The carbon footprint of a single product is not the main point, it is a question of everyone doing their share. The big picture counts, Törmänen continues.

R-taso’s intelligent modular product structure uses the right amount of steel in the exact right place. We are specialized in demanding industrial targets, so reliability and work safety of our solutions are the directive values in our design and production – but it doesn’t need to mean compromising clever use of raw materials or discarding environmental points of view, Törmänen says.

 

Intelligent design and product structure bring remarkable benefits also during the site´s life cycle.

 

In addition to the product structures, the origin of the steel is the key issue where we can make an impact. We purchase our raw materials mainly from SSAB’s production sites, which are the forerunners in environmental development and from other European suppliers, who have the lowest carbon footprints in the world. Using steel produced in Finland and Europe is a responsible choice both environmentally and socially, says Törmänen.

R-taso Oy had their production’s and products’ carbon footprint calculated in the beginning of 2020, a major part of the carbon footprint is formed by the main raw material steel. Due to clever modular product design R-taso’s products require remarkably less steel compared to competing industrial walkway solutions by more traditional manufacturers. With calculated data in hand, R-taso is looking into providing carbon footprint calculations to customers alongside product offers. The calculations were executed by Macon Oy, an expert in bio and circular economy.


Our customers say: Top 3 reviews given to easy cooperation, 3D design skills and product quality

 

97 % of the respondents would buy again from R-taso.

98 % would also recommend us forward.

R-taso annually sends out an extensive customer satisfaction survey. The latest reviews are from January 2021 and we received a good amount of answers from our customers from energy, food, mining, steel, chemical and forestry industries.

 

Thank you for your valuable feedback! We will continue to do our best to exceed your expectations in customer service and delivery quality!

Evaluation of R-taso’s operations

In the customer satisfaction survey, our customers rated our operations in different categories on a scale from 0 to 4 (4 = excellent, 3 = good, 2 = satisfactory, 1 = poor, 0= no experience).

In eight of the nine categories, our customers gave our operations a rating between good and excellent: quality of design services, project management skills, ease of purchase and cooperation, delivery time, delivery reliability, expertise in industrial safety, as well as the quality of our solutions.

The only area of our operations that received a rating below 3,00 was the price of our solutions. We always advice our customers to contact us in a very early project stage. The most cost-effective solution is to include us in the preplanning phase. Our projects always include both preliminary and detail design for the same price, 3D models and finished products with assembly drawings. Assembly can be included as an option. The price automatically includes our technical and work safety consultancy and standard requirements know-how. The cost efficiency of our solutions is further realized in the exceptionally long lifecycles of our products, allowing flexible reuse of our modular walkways during the life cycle of the site.

Excerpts from your open feedback:

Does and delivers all as agreed!

Delivery from design to shipment was fluent and kept well in timetables.

Sharp action. Offers come fast and there are no surprises in prices.

During the years R-taso has continued to always improve their service. Keep up the good work!

Customer-oriented, effective, skilled, with international project experience.

Customer experience in different delivery phases:

The survey also evaluated customer experience in our delivery process and product-related factors, in 16 different categories. Our customers rated their experience consistently between good and excellent, in each of the 16 categories.

In the design phase, top ratings were given to ease of cooperation as well as to our designers’ technical expertise and advice. In the offer phase, the highlights included the quickness of our offers and the content and the clarity of our offer materials. In the installation phase, the best categories included the ease of installation, the clarity of installation drawings and the adjustability of our products. Out of the product-related factors, product quality and the technical features of our products received the highest ratings.

Excerpts from your feedback on offers and design:

3D models remarkable speed up our designing and assemblies. We get necessary 3D models from your company with ease.

Skilled personnel in designing.

Everything runs like clockwork.

Sometimes we need tailored parts e.g. for fixings. Also in these cases we get 3D models fast from you and the product is usually ready the next day.

Are you interested in cooperation? Contact us!


Newsletter 02/2020 – Season’s Greetings!


A warm thank you to our customers and cooperation partners for this year from all of us!

The year has been nice and busy with lots of interesting projects. The complex times that we are living have brought many new and unexpected challenges to all of us. We did an agile jump to remote work and do our best to ensure a safe and healthy working place for our team. Thank you to our customers for your trust and great projects and thank you to our partners and team members for managing demanding and busy projects to finishing line, with good delivery reliability and quality!

R-taso turned 35 years this December. Birthday cakes and team gifts were enjoyed at site and at home offices. Happy Birthday R-taso, this was a good year and we hope for many more good years to come!

We start the new year and new projects with excitement. We wish you all Merry Christmas and a successful and healthy New Year 2021!

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