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Customer satisfaction is not just a metric for us, it is our core and our most important value. Sustainable cooperation is only built with satisfied customers. So, what is the most important factor for good partnerships and successful projects? We believe customer satisfaction is achieved when high expectations are also met in terms of quality, service, and smooth cooperation.
This year, R-taso Oy celebrates its 40th anniversary. In honor of our anniversary, we sent out a compact survey to find out what our customers value most in working with us and where we could improve.
95% will recommend us to others
96% will use our services again
According to the results, our customers value our expertise and speed and ease of customer service the most. Our customer-oriented approach, dedicated persons for contact, and strong problem-solving skills also received praise. You also rated the quality of our 3D models and products highly. Thank you for the great feedback!
What do you think is the best part of working with R-taso?
Openness & honesty & customer orientation
Good service, quality of 3D designs and products, delivery reliability, initiative
Experience is evident, general professionalism
Smart solutions, clear designs
Modular structures, speed and scalability
Ability to recognize customer needs
Quick and effective solutions to problem areas. Clear instructions. And then something rare! The delivered package was arranged in installation order – not with the first-needed parts at the bottom!
Platforms are important in industry. It’s great to have a supplier who can fast provide designs, drawings, calculations, and platforms.
It’s amazing to work with a partner like you. As a supplier partner, we feel great pride in the decades-long cooperation!
Strong understanding of customer needs. Modular products enable short design times and effective solutions.
It’s easy to discuss different options and how they should be implemented. Overall, very fast service. The 3D models are accurate and high quality.
Easy first-time ordering experience, received good advice on what to consider when planning installation.
After receiving the quote and placing the order, discussions related to the product and design were quick and smooth.
We also asked for suggestions on where we could improve. We received constructive ideas such as adding more product images online and a desire for more frequent visits from our sales representatives. Thank you for sharing your suggestions!
Thank you to all our customers for your responses!
These excellent customer satisfaction results point out the success of our long-term work and highlight the central role of customer focus at the heart of our operations.