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97 % of the respondents would buy again from R-taso.
98 % would also recommend us forward.
R-taso annually sends out an extensive customer satisfaction survey. The latest reviews are from January 2021 and we received a good amount of answers from our customers from energy, food, mining, steel, chemical and forestry industries.
Thank you for your valuable feedback! We will continue to do our best to exceed your expectations in customer service and delivery quality!
Evaluation of R-taso’s operations
In the customer satisfaction survey, our customers rated our operations in different categories on a scale from 0 to 4 (4 = excellent, 3 = good, 2 = satisfactory, 1 = poor, 0= no experience).
In eight of the nine categories, our customers gave our operations a rating between good and excellent: quality of design services, project management skills, ease of purchase and cooperation, delivery time, delivery reliability, expertise in industrial safety, as well as the quality of our solutions.
The only area of our operations that received a rating below 3,00 was the price of our solutions. We always advice our customers to contact us in a very early project stage. The most cost-effective solution is to include us in the preplanning phase. Our projects always include both preliminary and detail design for the same price, 3D models and finished products with assembly drawings. Assembly can be included as an option. The price automatically includes our technical and work safety consultancy and standard requirements know-how. The cost efficiency of our solutions is further realized in the exceptionally long lifecycles of our products, allowing flexible reuse of our modular walkways during the life cycle of the site.
Excerpts from your open feedback:
Does and delivers all as agreed!
Delivery from design to shipment was fluent and kept well in timetables.
Sharp action. Offers come fast and there are no surprises in prices.
During the years R-taso has continued to always improve their service. Keep up the good work!
Customer-oriented, effective, skilled, with international project experience.
Customer experience in different delivery phases:
The survey also evaluated customer experience in our delivery process and product-related factors, in 16 different categories. Our customers rated their experience consistently between good and excellent, in each of the 16 categories.
In the design phase, top ratings were given to ease of cooperation as well as to our designers’ technical expertise and advice. In the offer phase, the highlights included the quickness of our offers and the content and the clarity of our offer materials. In the installation phase, the best categories included the ease of installation, the clarity of installation drawings and the adjustability of our products. Out of the product-related factors, product quality and the technical features of our products received the highest ratings.
Excerpts from your feedback on offers and design:
3D models remarkable speed up our designing and assemblies. We get necessary 3D models from your company with ease.
Skilled personnel in designing.
Everything runs like clockwork.
Sometimes we need tailored parts e.g. for fixings. Also in these cases we get 3D models fast from you and the product is usually ready the next day.
Are you interested in cooperation? Contact us!